Results from the 2019 survey

Dr M Murugan

Hednesford Valley H/Ctr, Station Road, Hednesford, WS12 4DH

Where patient experience is best

    • 97% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

    • 95% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 46% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

Where patient experience could improve

    • 41% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 68%

    • 41% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 65%

    • 44% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
327

Surveys sent out

118

Surveys sent back

36%

Completion rate