Results from the 2020 survey

Dr M Murugan

Hednesford Valley H/Ctr, Station Road, Hednesford, WS12 4DH

Where patient experience is best

    • 49% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 45%

    • 88% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 85%

    • 83% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 85%National average: 87%

Where patient experience could improve

    • 20% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

    • 38% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 65%

    • 33% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 59%National average: 60%

Comparisons to the local (CCG) or national average may not be statistically significant.
317

Surveys sent out

119

Surveys sent back

38%

Completion rate