Results from the 2018 survey

Dr M Murugan

Station Road, Hednesford, WS12 4DH

Where patient experience is best

    • 70% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 50%National average: 50%

    • 88% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 79%

    • 78% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 74%National average: 74%

Where patient experience could improve

    • 48% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 70%

    • 47% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 60%National average: 62%

    • 59% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 69%

Comparisons to the local (CCG) or national average may not be statistically significant.
292

Surveys sent out

102

Surveys sent back

35%

Completion rate