Results from the 2019 survey

Heath Hayes Health Centre

Gorsemoor Rd, Heath Hayes, Cannock, WS12 3TG

Where patient experience is best

    • 91% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 78%

    • 72% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 68%

    • 94% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

Where patient experience could improve

    • 51% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 65%

    • 75% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

    • 82% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 88%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
322

Surveys sent out

132

Surveys sent back

41%

Completion rate