Results from the 2020 survey

Heath Hayes Health Centre

Gorsemoor Rd, Heath Hayes, Cannock, WS12 3TG

Where patient experience is best

    • 91% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 88%National average: 89%

    • 65% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 65%

    • 60% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 59%National average: 60%

Where patient experience could improve

    • 73% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 82%National average: 82%

    • 88% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 38% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 45%

Comparisons to the local (CCG) or national average may not be statistically significant.
286

Surveys sent out

114

Surveys sent back

40%

Completion rate