Results from the 2019 survey

Dale Medical Practice

Planks Lane, Wombourne, Wolverhampton, WV5 8DX

Where patient experience is best

    • 87% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 68%

    • 75% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 67%

    • 51% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 48%

Where patient experience could improve

    • 74% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 78%

Comparisons to the local (CCG) or national average may not be statistically significant.
260

Surveys sent out

129

Surveys sent back

50%

Completion rate