Results from the 2020 survey

Dale Medical Practice

Planks Lane, Wombourne, Wolverhampton, WV5 8DX

Where patient experience is best

    • 86% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 56%National average: 65%

    • 70% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 57%National average: 65%

    • 91% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 80%National average: 82%

Where patient experience could improve

    • 77% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 85%

    • 29% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 39%National average: 45%

    • 49% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 56%National average: 60%

Comparisons to the local (CCG) or national average may not be statistically significant.
248

Surveys sent out

106

Surveys sent back

43%

Completion rate