Results from the 2020 survey

Biddulph Doctors

Biddulph Primary Care Ctr, Wharf Road, Biddulph, Stoke On Trent, ST8 6AG

Where patient experience is best

    • 95% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

    • 96% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 89%

    • 83% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 77%

Where patient experience could improve

    • 61% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 65%

    • 59% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

    • 72% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 78%National average: 73%

Comparisons to the local (CCG) or national average may not be statistically significant.
248

Surveys sent out

96

Surveys sent back

39%

Completion rate