Results from the 2020 survey

Barton

Barton Family Practice, Short Lane, Barton Under Needwood, DE13 8LT

Where patient experience is best

    • 85% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

    • 91% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 77%

    • 89% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 82%National average: 82%

Where patient experience could improve

    • 42% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 52%National average: 45%

    • 88% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 93%

    • 70% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 74%National average: 73%

Comparisons to the local (CCG) or national average may not be statistically significant.
252

Surveys sent out

125

Surveys sent back

50%

Completion rate