Results from the 2020 survey

Biddulph Valley Surgery

Biddulph Primary Care Ctr, Wharf Road, Biddulph, ST8 6AG

Where patient experience is best

    • 99% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

    • 93% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 91% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

Where patient experience could improve

    • 31% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

    • 48% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 63%

    • 30% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 45%

Comparisons to the local (CCG) or national average may not be statistically significant.
247

Surveys sent out

114

Surveys sent back

46%

Completion rate