Results from the 2020 survey

Hazeldene House Surgery

Main Road, Great Haywood, Stafford, ST18 0SU

Where patient experience is best

    • 84% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 41% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 37%National average: 45%

    • 92% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

Where patient experience could improve

    • 50% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 58%National average: 63%

    • 55% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 65%

    • 83% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 86%

Comparisons to the local (CCG) or national average may not be statistically significant.
247

Surveys sent out

117

Surveys sent back

47%

Completion rate