Results from the 2019 survey

Hazeldene House Surgery

Main Road, Great Haywood, Stafford, ST18 0SU

Where patient experience is best

    • 89% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

    • 80% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 78%

    • 94% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 95%National average: 95%

Where patient experience could improve

    • 35% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 54%National average: 62%

    • 57% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 73%National average: 74%

    • 49% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
247

Surveys sent out

118

Surveys sent back

48%

Completion rate