Results from the 2019 survey

Gravel Hill Surgery

Wombourne, Wolverhampton, WV5 9HA

Where patient experience is best

    • 84% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 71%National average: 74%

    • 92% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 78%

    • 68% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 58%National average: 65%

Where patient experience could improve

    • 57% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 68%

Comparisons to the local (CCG) or national average may not be statistically significant.
255

Surveys sent out

106

Surveys sent back

42%

Completion rate