Results from the 2020 survey

Gravel Hill Surgery

Wombourne, Wolverhampton, WV5 9HA

Where patient experience is best

    • 55% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 39%National average: 45%

    • 80% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 66%National average: 73%

    • 89% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 80%National average: 82%

Where patient experience could improve

    • 43% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 56%National average: 65%

    • 48% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 56%National average: 60%

    • 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
283

Surveys sent out

140

Surveys sent back

49%

Completion rate