Results from the 2018 survey

Gravel Hill Surgery

Gravel Hill Surgery, Wombourne, Wolverhampton, WV5 9HA

Where patient experience is best

    • 64% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 51%National average: 50%

    • 84% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 71%National average: 74%

    • 97% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

Where patient experience could improve

    • 59% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 70%

    • 88% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 89%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
237

Surveys sent out

109

Surveys sent back

46%

Completion rate