Results from the 2019 survey

Station Drive Surgery

The Surgery, Station Drive, Ludlow, SY8 2AB

Where patient experience is best

    • 92% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 85%National average: 78%

    • 96% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 92%National average: 89%

    • 99% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 97%National average: 94%

Where patient experience could improve

    • 82% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

    • 86% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 92%National average: 87%

    • 83% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 88%National average: 83%

Comparisons to the local (CCG) or national average may not be statistically significant.
245

Surveys sent out

130

Surveys sent back

53%

Completion rate