Results from the 2018 survey

Stroud Hc

Beeches Green, Stroud, GL5 4BH

Where patient experience is best

    • 89% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 62%

    • 93% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 76%National average: 69%

    • 98% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 83%National average: 70%

Where patient experience could improve

    • 87% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 91% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 92%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
232

Surveys sent out

101

Surveys sent back

44%

Completion rate