Results from the 2020 survey

Imperial Surgery

49 Imperial Road, Exmouth, EX8 1DQ

Where patient experience is best

    • 92% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 80% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 68%National average: 63%

    • 78% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 66%National average: 60%

Where patient experience could improve

    • 80% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
252

Surveys sent out

105

Surveys sent back

42%

Completion rate