Results from the 2017 survey

Brannam Medical Centre

Brannam Square, Kiln Lane, Barnstaple, EX32 8GP

What this practice does best

    • 88% of respondents usually get to see or speak to their preferred GP

      Local (CCG) average: 67%National average: 56%

    • 94% of respondents find it easy to get through to this surgery by phone

      Local (CCG) average: 82%National average: 71%

    • 82% of respondents usually wait 15 minutes or less after their appointment time to be seen

      Local (CCG) average: 70%National average: 64%

What this practice could improve

    • 84% of respondents say the last GP they saw or spoke to was good at involving them in decisions about their care

      Local (CCG) average: 88%National average: 82%

    • 89% of respondents say the last GP they saw or spoke to was good at treating them with care and concern

      Local (CCG) average: 90%National average: 86%

    • 89% of respondents were able to get an appointment to see or speak to someone the last time they tried

      Local (CCG) average: 90%National average: 84%

Comparisons to the local (CCG) or national average may not be statistically significant.
235

Surveys sent out

116

Surveys sent back

49%

Completion rate