Results from the 2019 survey

Brannam Medical Centre

Brannam Square, Kiln Lane, Barnstaple, EX32 8GP

Where patient experience is best

    • 85% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 57%National average: 48%

    • 94% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 77%National average: 68%

    • 90% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 67%

Where patient experience could improve

    • 76% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 78%

    • 90% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 92%National average: 89%

    • 89% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
279

Surveys sent out

140

Surveys sent back

50%

Completion rate