Results from the 2018 survey

Emersons Green Medical Centre

Emersons Green South, Bristol, BS16 7AL

Where patient experience is best

    • 84% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 79%

    • 91% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 95%

    • 91% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 94%

Where patient experience could improve

    • 40% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 69%

    • 61% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

    • 51% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 75%National average: 74%

Comparisons to the local (CCG) or national average may not be statistically significant.
320

Surveys sent out

112

Surveys sent back

35%

Completion rate