Results from the 2020 survey

Emersons Green Medical Centre

St Lukes Close, Emersons Green South, Bristol, BS16 7AL

Where patient experience is best

    • 91% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 83% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 89%National average: 88%

    • 87% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 94%National average: 93%

Where patient experience could improve

    • 12% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 25% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 66%National average: 65%

    • 25% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 62%National average: 63%

Comparisons to the local (CCG) or national average may not be statistically significant.
310

Surveys sent out

123

Surveys sent back

40%

Completion rate