Results from the 2019 survey

Emersons Green Medical Centre

St Lukes Close, Emersons Green South, Bristol, BS16 7AL

Where patient experience is best

    • 93% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

    • 93% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

    • 92% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 97%National average: 95%

Where patient experience could improve

    • 30% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 65%

    • 39% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 67%

    • 42% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 68%

Comparisons to the local (CCG) or national average may not be statistically significant.
336

Surveys sent out

125

Surveys sent back

37%

Completion rate