Results from the 2018 survey

St George Health Centre

Bellevue Road, St.George, Bristol, BS5 7PH

Where patient experience is best

    • 55% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 50%

    • 68% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 62%

    • 93% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

Where patient experience could improve

    • 59% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 66%

    • 64% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 70%

    • 78% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 79%

Comparisons to the local (CCG) or national average may not be statistically significant.
315

Surveys sent out

117

Surveys sent back

37%

Completion rate