Results from the 2020 survey

St. Bartholomews Medical Centre

St.Bartholomews Med.Ctr., Manzil Way,Cowley Road, Oxford, OX4 1XB

Where patient experience is best

    • 83% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 80%National average: 65%

    • 91% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

    • 76% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 65%

Where patient experience could improve

    • 26% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 77%

    • 25% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 54%National average: 45%

    • 64% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 77%National average: 73%

Comparisons to the local (CCG) or national average may not be statistically significant.
488

Surveys sent out

56

Surveys sent back

11%

Completion rate