Results from the 2020 survey

Threeways Surgery

Pennylets Green, Stoke Poges, SL2 4AZ

Where patient experience is best

    • 70% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 55%National average: 60%

    • 67% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 60%National average: 63%

    • 71% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 65%National average: 65%

Where patient experience could improve

    • 42% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 45%

    • 70% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 72%National average: 73%

    • 85% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
277

Surveys sent out

107

Surveys sent back

39%

Completion rate