Results from the 2020 survey

Argyll House

West Street, Ryde, PO33 2QG

Where patient experience is best

    • 76% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 56%National average: 60%

    • 62% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 43%National average: 45%

    • 84% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

Where patient experience could improve

    • 62% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 77%

    • 88% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 90%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
249

Surveys sent out

109

Surveys sent back

44%

Completion rate