Results from the 2019 survey

Park Lane Practice

7-9 Park Lane, Swindon, SN1 5HG

Where patient experience is best

    • 92% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 83%National average: 86%

    • 95% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

    • 93% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 93%National average: 94%

Where patient experience could improve

    • 31% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 68%

    • 35% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 57%National average: 65%

    • 58% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 74%National average: 83%

Comparisons to the local (CCG) or national average may not be statistically significant.
332

Surveys sent out

97

Surveys sent back

29%

Completion rate