Results from the 2019 survey

Moredon Medical Centre

Moredon Road, Swindon, SN2 2JG

Where patient experience is best

    • 93% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

    • 80% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 83%National average: 87%

    • 80% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 83%National average: 86%

Where patient experience could improve

    • 19% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 68%

    • 9% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 36%National average: 48%

    • 30% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 53%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
259

Surveys sent out

100

Surveys sent back

39%

Completion rate