Results from the 2020 survey

Moredon Medical Centre

Moredon Road, Swindon, SN2 2JG

Where patient experience is best

    • 93% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 93%

    • 86% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 92%National average: 89%

    • 87% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

Where patient experience could improve

    • 17% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 14% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 50%National average: 45%

    • 49% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 85%National average: 82%

Comparisons to the local (CCG) or national average may not be statistically significant.
302

Surveys sent out

113

Surveys sent back

37%

Completion rate