Results from the 2019 survey

Waterfront And Solent Surgery

Waterfront & Solent Surg., Jones Lane, Hythe, Southampton, SO45 6AW

Where patient experience is best

    • 94% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 79%National average: 68%

    • 98% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

    • 92% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 87%National average: 83%

Where patient experience could improve

    • 53% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

    • 53% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 55%National average: 48%

    • 95% of respondents took the appointment they were offered

      Local (CCG) average: 96%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
246

Surveys sent out

103

Surveys sent back

42%

Completion rate