Results from the 2020 survey

The Heathbridge Practice

Heathbridge Med Practice, 125 Upper Richmond Road, Putney, SW15 2TL

Where patient experience is best

    • 98% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 83% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 65%

    • 60% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

Where patient experience could improve

    • 67% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
435

Surveys sent out

103

Surveys sent back

24%

Completion rate