Results from the 2019 survey

The Heathbridge Practice

Heathbridge Med Practice, 125 Upper Richmond Road, Putney, SW15 2TL

Where patient experience is best

    • 93% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 78%National average: 68%

    • 90% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 76%National average: 74%

    • 58% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

Where patient experience could improve

    • 80% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

    • 67% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 72%National average: 65%

    • 86% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 90%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
445

Surveys sent out

119

Surveys sent back

27%

Completion rate