Results from the 2019 survey

Rowans Surgery

The Rowans Surgery, 1 Windermere Road, Streatham, SW16 5HF

Where patient experience is best

    • 92% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 90%National average: 93%

    • 81% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 82%National average: 87%

    • 91% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 93%National average: 94%

Where patient experience could improve

    • 13% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 48%

    • 40% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 67%

    • 41% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 67%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
433

Surveys sent out

116

Surveys sent back

27%

Completion rate