Results from the 2018 survey

Wide Way Medical Centre

Wide Way Medical Centre, Wide Way, Mitcham, CR4 1BP

Where patient experience is best

    • 76% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 65%National average: 70%

    • 57% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 50%

    • 77% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 66%

Where patient experience could improve

    • 87% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 94%National average: 96%

    • 91% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

    • 81% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 83%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
366

Surveys sent out

97

Surveys sent back

27%

Completion rate