Results from the 2019 survey

Wide Way Medical Centre

Wide Way, Mitcham, CR4 1BP

Where patient experience is best

    • 76% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 67%

    • 68% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 68%

    • 93% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

Where patient experience could improve

    • 53% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 78%

    • 72% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 83%National average: 86%

    • 81% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 90%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
441

Surveys sent out

122

Surveys sent back

28%

Completion rate