Results from the 2020 survey

Wide Way Medical Centre

Wide Way, Mitcham, CR4 1BP

Where patient experience is best

    • 82% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 60%

    • 80% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 73%National average: 73%

    • 73% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 65%

Where patient experience could improve

    • 53% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 70% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 85%National average: 85%

    • 65% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
423

Surveys sent out

93

Surveys sent back

22%

Completion rate