Results from the 2018 survey

The Falcon Road Medical Centre

47 Falcon Road, Battersea, SW11 2PH

Where patient experience is best

    • 94% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 80%National average: 70%

    • 85% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 75%National average: 69%

    • 82% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 75%National average: 74%

Where patient experience could improve

    • 27% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 51%National average: 50%

    • 70% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

    • 78% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 79%

Comparisons to the local (CCG) or national average may not be statistically significant.
409

Surveys sent out

86

Surveys sent back

21%

Completion rate