Results from the 2019 survey

Parkside Group Practice

27 Wyche Grove, South Croydon, CR2 6EX

Where patient experience is best

    • 89% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 68%

    • 97% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 82%National average: 83%

    • 88% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 78%

Where patient experience could improve

    • 39% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 48%

    • 63% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 66%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
278

Surveys sent out

103

Surveys sent back

37%

Completion rate