Results from the 2020 survey

Parkside Group Practice

27 Wyche Grove, South Croydon, CR2 6EX

Where patient experience is best

    • 76% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 63%

    • 94% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 85%National average: 82%

    • 94% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

Where patient experience could improve

    • 78% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 85%National average: 85%

    • 43% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 65% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 60%

Comparisons to the local (CCG) or national average may not be statistically significant.
317

Surveys sent out

111

Surveys sent back

35%

Completion rate