Results from the 2019 survey

Coachmans Medical Practice

Lansbury Road, Broadfield, Crawley, RH11 9JA

Where patient experience is best

    • 77% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 58%National average: 67%

    • 70% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 54%National average: 65%

    • 72% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 56%National average: 68%

Where patient experience could improve

    • 71% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 78%

    • 27% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 35%National average: 48%

    • 89% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 90%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
398

Surveys sent out

112

Surveys sent back

28%

Completion rate