Results from the 2020 survey

Coachmans Medical Practice

Lansbury Road, Broadfield, Crawley, RH11 9JA

Where patient experience is best

    • 74% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 65%

    • 71% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

    • 57% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 59%National average: 60%

Where patient experience could improve

    • 20% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

    • 79% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 94%National average: 93%

    • 68% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
418

Surveys sent out

129

Surveys sent back

31%

Completion rate