Results from the 2020 survey

Crawley Down Health Centre

The Health Centre, Bowers Place, Crawley Down, RH10 4HY

Where patient experience is best

    • 87% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 77%

    • 71% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 65%

    • 90% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

Where patient experience could improve

    • 43% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 63%

    • 27% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

    • 44% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 59%National average: 60%

Comparisons to the local (CCG) or national average may not be statistically significant.
246

Surveys sent out

120

Surveys sent back

49%

Completion rate