Results from the 2020 survey

Chertsey Health Centre

Family Health Centre, Stepgates, Chertsey, KT16 8HZ

Where patient experience is best

    • 82% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 65%

    • 77% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

    • 67% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 60%

Where patient experience could improve

    • 18% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 84% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 85%

    • 92% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
377

Surveys sent out

136

Surveys sent back

36%

Completion rate