Results from the 2019 survey

Chertsey Health Centre

Family Health Centre, Stepgates, Chertsey, KT16 8HZ

Where patient experience is best

    • 79% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 68%

    • 78% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 73%National average: 74%

    • 99% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 94%

Where patient experience could improve

    • 31% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 48%

    • 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 78%

    • 62% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 66%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
333

Surveys sent out

104

Surveys sent back

31%

Completion rate