Results from the 2020 survey

The Gardens Surgery

The Surgery, The Gardens, London, SE22 9QU

Where patient experience is best

    • 84% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 79% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 68%National average: 73%

    • 88% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 80%National average: 82%

Where patient experience could improve

    • 56% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 60%

    • 91% of respondents took the appointment they were offered

      Local (CCG) average: 92%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
364

Surveys sent out

114

Surveys sent back

31%

Completion rate