Results from the 2019 survey

The Gardens Surgery

The Surgery, The Gardens, London, SE22 9QU

Where patient experience is best

    • 85% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 68%

    • 58% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 43%National average: 48%

    • 85% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 72%National average: 78%

Where patient experience could improve

    • 60% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 66%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
332

Surveys sent out

104

Surveys sent back

31%

Completion rate