Results from the 2018 survey

The Corner Surgery

The Corner Surgery, 99 Coldharbour Lane, East Brixton, SE5 9NS

Where patient experience is best

    • 87% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 74%National average: 74%

    • 80% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 72%National average: 69%

    • 75% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 68%National average: 66%

Where patient experience could improve

    • 43% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 50%

    • 86% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 89%National average: 89%

    • 90% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
417

Surveys sent out

61

Surveys sent back

15%

Completion rate