Results from the 2017 survey

Elm Lodge Surgery

2 Burbage Road, Dulwich, SE24 9HJ

What this practice does best

    • 91% of respondents say the last GP they saw or spoke to was good at involving them in decisions about their care

      Local (CCG) average: 77%National average: 82%

    • 95% of respondents say the last GP they saw or spoke to was good at giving them enough time

      Local (CCG) average: 82%National average: 86%

    • 90% of respondents say the last nurse they saw or spoke to was good at involving them in decisions about their care

      Local (CCG) average: 79%National average: 85%

What this practice could improve

    • 68% of respondents find it easy to get through to this surgery by phone

      Local (CCG) average: 74%National average: 71%

    • 70% of respondents are satisfied with the surgery`s opening hours

      Local (CCG) average: 74%National average: 76%

    • 95% of respondents had confidence and trust in the last nurse they saw or spoke to

      Local (CCG) average: 94%National average: 97%

Comparisons to the local (CCG) or national average may not be statistically significant.
255

Surveys sent out

113

Surveys sent back

44%

Completion rate