Results from the 2019 survey

Elm Lodge Surgery

2 Burbage Road, Dulwich, SE24 9HJ

Where patient experience is best

    • 70% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 43%National average: 48%

    • 79% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 60%National average: 67%

    • 84% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 65%National average: 74%

Where patient experience could improve

    • 91% of respondents took the appointment they were offered

      Local (CCG) average: 92%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
279

Surveys sent out

96

Surveys sent back

34%

Completion rate