Results from the 2018 survey

Lee Road Surgery

Blackheath, East Lewisham, SE3 9RT

Where patient experience is best

    • 94% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 70%

    • 84% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 69%

    • 63% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 43%National average: 50%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
300

Surveys sent out

105

Surveys sent back

35%

Completion rate