Results from the 2019 survey

Sydenham Green Group Practice

26 Holmshaw Close, , Sydenham, SE26 4TH

Where patient experience is best

    • 95% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 93%National average: 94%

    • 92% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

    • 87% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 87%National average: 89%

Where patient experience could improve

    • 22% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 48%

    • 50% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 69%National average: 74%

    • 45% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
382

Surveys sent out

128

Surveys sent back

34%

Completion rate