Results from the 2020 survey

Sydenham Green Group Practice

26 Holmshaw Close, Sydenham, SE26 4TH

Where patient experience is best

    • 93% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 93%National average: 94%

    • 79% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 81%National average: 85%

    • 82% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 84%National average: 87%

Where patient experience could improve

    • 25% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 37% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

    • 45% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 68%National average: 73%

Comparisons to the local (CCG) or national average may not be statistically significant.
351

Surveys sent out

95

Surveys sent back

27%

Completion rate