Results from the 2019 survey

Belmont Hill Surgery

The Surgery, 36 Belmont Hill, Lewisham, SE13 5AY

Where patient experience is best

    • 77% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 61%National average: 68%

    • 75% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 67%

    • 90% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 82%National average: 86%

Where patient experience could improve

    • 58% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

    • 39% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 48%

    • 84% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 87%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
373

Surveys sent out

121

Surveys sent back

32%

Completion rate