Results from the 2020 survey

The Westwood Surgery

24 Westwood Lane, Welling, DA16 2HE

Where patient experience is best

    • 85% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 81%National average: 85%

    • 84% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 84%National average: 87%

    • 94% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

Where patient experience could improve

    • 52% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 77%

    • 46% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 47% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
333

Surveys sent out

122

Surveys sent back

37%

Completion rate