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Results from the 2017 survey

Northdown Surgery

St. Anthony's Way, Cliftonville, CT9 5RE

What this practice does best

    • 66% of respondents usually wait 15 minutes or less after their appointment time to be seen

      Local (CCG) average: 59%National average: 64%

    • 87% of respondents say the last GP they saw or spoke to was good at explaining tests and treatments

      Local (CCG) average: 85%National average: 86%

    • 95% of respondents say the last nurse they saw or spoke to was good at listening to them

      Local (CCG) average: 94%National average: 91%

What this practice could improve

    • 13% of respondents find it easy to get through to this surgery by phone

      Local (CCG) average: 49%National average: 71%

    • 29% of respondents usually get to see or speak to their preferred GP

      Local (CCG) average: 64%National average: 56%

    • 34% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 73%

Comparisons to the local (CCG) or national average may not be statistically significant.
306

Surveys sent out

108

Surveys sent back

35%

Completion rate