Results from the 2019 survey

Links Road Surgery

The Surgery, 27-29 Links Rd, Portslade, Brighton, BN41 1XH

Where patient experience is best

    • 90% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 55%National average: 48%

    • 96% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 76%National average: 68%

    • 86% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 69%National average: 62%

Where patient experience could improve

    • 85% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 90%National average: 89%

    • 83% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

    • 84% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
280

Surveys sent out

101

Surveys sent back

36%

Completion rate