Results from the 2020 survey

Links Road Surgery

The Surgery, 27-29 Links Rd, Portslade, Brighton, BN41 1XH

Where patient experience is best

    • 85% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 56%National average: 45%

    • 97% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 65%

    • 93% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 60%

Where patient experience could improve

    • 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 77%

    • 86% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 85%

    • 89% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 90%National average: 88%

Comparisons to the local (CCG) or national average may not be statistically significant.
317

Surveys sent out

118

Surveys sent back

37%

Completion rate