Results from the 2018 survey

Hove Park Villas Surgery

18 Hove Park Villas, Hove, BN3 6HG

Where patient experience is best

    • 78% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 58%National average: 50%

    • 78% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 69%National average: 62%

    • 84% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 75%National average: 69%

Where patient experience could improve

    • 94% of respondents took the appointment they were offered

      Local (CCG) average: 96%National average: 94%

    • 95% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 96%

    • 81% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 79%

Comparisons to the local (CCG) or national average may not be statistically significant.
242

Surveys sent out

101

Surveys sent back

42%

Completion rate