Results from the 2020 survey

The Barkantine Practice

Barkantine Centre, 121 Westferry Road, London, E14 8JH

Where patient experience is best

    • 74% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 66%National average: 60%

    • 69% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 65%

    • 69% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

Where patient experience could improve

    • 16% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 39%National average: 45%

    • 59% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 79%National average: 85%

    • 71% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 84%National average: 88%

Comparisons to the local (CCG) or national average may not be statistically significant.
477

Surveys sent out

78

Surveys sent back

16%

Completion rate