Results from the 2020 survey

Cumberland Medical Centre

179 Cumberland Road, London, E13 8LS

Where patient experience is best

    • 93% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 82%National average: 88%

    • 65% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 56%National average: 65%

    • 87% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 78%National average: 86%

Where patient experience could improve

    • 60% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 64%National average: 73%

    • 33% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 36%National average: 45%

    • 58% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 60%

Comparisons to the local (CCG) or national average may not be statistically significant.
475

Surveys sent out

87

Surveys sent back

18%

Completion rate