Results from the 2019 survey

Cumberland Medical Centre

179 Cumberland Road, , London, E13 8LS

Where patient experience is best

    • 76% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 68%

    • 93% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 82%National average: 89%

    • 97% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 88%National average: 93%

Where patient experience could improve

    • 51% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

    • 57% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 63%National average: 65%

    • 38% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 40%National average: 48%

Comparisons to the local (CCG) or national average may not be statistically significant.
449

Surveys sent out

106

Surveys sent back

24%

Completion rate