Results from the 2018 survey

Maylands Healthcare

300 Upper Rainham Road, Hornchurch, RM12 4EQ

Where patient experience is best

    • 91% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

    • 87% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 83%National average: 87%

    • 98% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 94%National average: 96%

Where patient experience could improve

    • 28% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 70%

    • 25% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 55%National average: 50%

    • 41% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 69%

Comparisons to the local (CCG) or national average may not be statistically significant.
283

Surveys sent out

114

Surveys sent back

40%

Completion rate