Results from the 2019 survey

Little Waltham & Gt Notley Surgery

Little Waltham Surgery, 30 Brook Hill, Little Waltham, CM3 3LL

Where patient experience is best

    • 75% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 52%National average: 68%

    • 93% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 79%National average: 83%

    • 75% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 61%National average: 67%

Where patient experience could improve

    • 64% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 78%

    • 92% of respondents took the appointment they were offered

      Local (CCG) average: 93%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
248

Surveys sent out

126

Surveys sent back

51%

Completion rate