Results from the 2018 survey

Little Waltham & Gt Notley Surgery

30 Brook Hill, Little Waltham, CM3 3LL

Where patient experience is best

    • 81% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 60%National average: 69%

    • 73% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 53%National average: 70%

    • 66% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 51%National average: 62%

Where patient experience could improve

    • 82% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

    • 45% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 50%

Comparisons to the local (CCG) or national average may not be statistically significant.
246

Surveys sent out

121

Surveys sent back

49%

Completion rate