Results from the 2020 survey

Westbourne Grove Medical Centre

241 Westbourne Grove, London, W11 2SE

Where patient experience is best

    • 97% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 81%National average: 65%

    • 83% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 72%National average: 65%

    • 95% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 85%National average: 85%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
484

Surveys sent out

90

Surveys sent back

19%

Completion rate