Results from the 2017 survey

Enderley Road Medical Centre

41-45 Enderley Road, Harrow Weald, HA3 5HF

What this practice does best

    • 91% of respondents say the last GP they saw or spoke to was good at explaining tests and treatments

      Local (CCG) average: 86%National average: 86%

    • 82% of respondents say the last GP they saw or spoke to was good at involving them in decisions about their care

      Local (CCG) average: 79%National average: 82%

    • 91% of respondents say the last nurse they saw or spoke to was good at listening to them

      Local (CCG) average: 88%National average: 91%

What this practice could improve

    • 20% of respondents usually get to see or speak to their preferred GP

      Local (CCG) average: 49%National average: 56%

    • 43% of respondents find it easy to get through to this surgery by phone

      Local (CCG) average: 64%National average: 71%

    • 47% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 67%National average: 73%

Comparisons to the local (CCG) or national average may not be statistically significant.
301

Surveys sent out

112

Surveys sent back

37%

Completion rate