Results from the 2018 survey

Enderley Road Medical Centre

41-45 Enderley Road, Harrow Weald, HA3 5HF

Where patient experience is best

    • 98% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 84%National average: 87%

    • 92% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 85%National average: 87%

    • 93% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 87%National average: 89%

Where patient experience could improve

    • 46% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 70%

    • 31% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 50%

    • 55% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 69%

Comparisons to the local (CCG) or national average may not be statistically significant.
320

Surveys sent out

106

Surveys sent back

33%

Completion rate