Results from the 2019 survey

Hawthorn Drive Surgery

206 Hawthorn Drive, Ipswich, IP2 0QQ

Where patient experience is best

    • 82% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 78%

    • 95% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 93% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

Where patient experience could improve

    • 69% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 80%National average: 74%

    • 76% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 86%

    • 38% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

Comparisons to the local (CCG) or national average may not be statistically significant.
337

Surveys sent out

128

Surveys sent back

38%

Completion rate