Results from the 2020 survey

Hawthorn Drive Surgery

206 Hawthorn Drive, Ipswich, IP2 0QQ

Where patient experience is best

    • 94% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 85%

    • 99% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 93%

    • 82% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 77%

Where patient experience could improve

    • 31% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 45%

    • 78% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 86%National average: 82%

    • 62% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 69%National average: 63%

Comparisons to the local (CCG) or national average may not be statistically significant.
306

Surveys sent out

88

Surveys sent back

29%

Completion rate