Results from the 2019 survey

Cedar House Surgery

14 Huntingdon St,St Neots, Huntingdon, PE19 1BQ

Where patient experience is best

    • 99% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 89% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

    • 96% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

Where patient experience could improve

    • 17% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

    • 42% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 65%National average: 62%

    • 47% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
271

Surveys sent out

130

Surveys sent back

48%

Completion rate