Results from the 2020 survey

New Queen Street Surgery

Syers Lane, Whittlesey, Peterborough, PE7 1AT

Where patient experience is best

    • 91% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

    • 89% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 95%National average: 95%

    • 87% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 93%National average: 93%

Where patient experience could improve

    • 16% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

    • 20% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 60%

    • 26% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
297

Surveys sent out

146

Surveys sent back

49%

Completion rate