Results from the 2020 survey

Bourn Surgery

25 Alms Hill,Bourn, Cambridge, CB23 2SH

Where patient experience is best

    • 99% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

    • 91% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

    • 87% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 63%

Where patient experience could improve

    • 91% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
245

Surveys sent out

131

Surveys sent back

53%

Completion rate