Results from the 2019 survey

Bourn Surgery

25 Alms Hill,Bourn, Cambridge, CB23 2SH

Where patient experience is best

    • 76% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

    • 97% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 74%National average: 68%

    • 85% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 65%National average: 62%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
244

Surveys sent out

119

Surveys sent back

49%

Completion rate