Results from the 2019 survey

Eaton Socon Health Centre

274 Great North Road, Eaton Socon, St Neots, PE19 8BB

Where patient experience is best

    • 95% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

    • 98% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

    • 99% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

Where patient experience could improve

    • 38% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 65%National average: 62%

    • 44% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 65%

    • 54% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 74%National average: 68%

Comparisons to the local (CCG) or national average may not be statistically significant.
247

Surveys sent out

103

Surveys sent back

42%

Completion rate