Results from the 2020 survey

Owlthorpe Medical Centre

Moorthorpe Bank,Owlthorpe, Sheffield, S20 6PD

Where patient experience is best

    • 77% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

    • 99% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

    • 52% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

Where patient experience could improve

    • 76% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

    • 56% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

    • 91% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
290

Surveys sent out

101

Surveys sent back

35%

Completion rate